SAP Knowledge Base Article - Preview

3429514 - Wrong message prompts during EPM Login with incorrect password

Symptom

  • When logging on to EPM add-in connection with a user and incorrect password, error below occurs. However, the expected error message should be wrong authentication.
    • EPM general error.
    • <html><head><link rel="icon" type="image/ico" href="/sap/public/bc/ur/Login/assets/favicon.ico"><style type="text/css">#lifestyle { float:left; border:0; margin:0; padding:0;}#SLB_contentcell {  background: #ffffff;  width:100%;}#SLB_infobox{  overflow-x: auto;  width: 290px;}#boxcontent { margin-left:335px;/* width of the lifestyle photo + 40 pixels for gutter space */ padding:0;}#dynamiccontent{}#dynamiccontent #titlegraphic { padding:0; margin:0;}#dynamiccontent p { margin-top:0;}#copyright { margin-top:20px; height:27px; position:relative;}#copyright div{ font: normal 11px Arial, Helvetica, sans-serif; float:left; position:absolute;bottom:0; left:0;}#copyright img { float: right;}#container { width: 100%; margin-top:50px; padding:0;}.sel { font-family:Arial,Helvetica,sans-serif;font-size:0.73em;font-style:normal;font-weight:normal;width:300px;}.urMsgBarImgWarning{height:14px;width:14px;background-image:url(/sap/public/bc/ur/nw5/themes/sap_tradeshow/ls/../common/statusicons/msg/ico12_msg_warning.gif);background-repeat:no-repeat;margin:0 4px 0 0;sap-sprite-include:true}.urMsgBarImgInfo{height:14px;width:14px;background-image:url(/sap/public/bc/webicons/w_b_hint.gif);background-repeat:no-repeat;margin:0 4px 0 0;sap-sprite-include:true}.urMsgBarImgOk{height:14px;width:14px;background-image:url(/sap/public/bc/ur/nw5/themes/sap_tradeshow/ls/../common/statusicons/msg/ico12_msg_success.gif);background-repeat:no-repeat;margin:0 4px 0 0;sap-sprite-include:true}.urBdyStd{background-color:#EAF1F6;font-family:Arial,Helvetica,sans-serif;font-size:small;scrollbar-base-color:#B5C0C9;scrollbar-face-color:#C5DBEC;scrollbar-3dlight-color:#899CAC;scrollbar-arrow-color:#394452;scrollbar-darkshadow-color:#DDEAF5;scrollbar-shadow-color:#899CAC;scrollbar-track-color:#F3F6F9;scrollbar-highlight-color:#C5DBEC}.urBdyStdNoMrg{margin:0 !important}.urMsgBarStdBtm{background-color:#FFF;padding:4px 4px 2px 6px;border-style:none nonesolid none;border-width:0 0 2px 0;border-color:#306898}.urBtnEmph{background-color:#F8EEB5;background-image:url(/sap/public/bc/ur/nw5/themes/sap_tradeshow/ls/../common/button/6x1_btn_emphLS.gif);background-position:center left;background-repeat:repeat-y;border-color:#000;border-style:solid !important;border-width:1px !important;color:#000;cursor:hand !important;font-size:0.7em;font-weight:normal;height:16px;padding:0 4px 0 11px;text-align:center;text-decoration:none;white-space:nowrap}.urBtnEmph:link,.urBtnEmphD:link{text-decoration:none}.urBtnEmph:visited,.urBtnEmphD:visited{text-decoration:none}.urBtnEmph:hover{background-color:#F7BD47;background-image:url(/sap/public/bc/ur/nw5/themes/sap_tradeshow/ls/../common/button/6x1_btn_emph_hoverLS.gif?7.20.0.8.0);background-position:center left;background-repeat:repeat-y;border-color:#000 #000 #000 #000;color:#000;text-decoration:none}.urDdlWhl{vertical-align:text-top;margin-top:-1px;margin-bottom:-1px}.urTxtStd{font-family:Arial,Helvetica,sans-serif;font-size:0.71em;font-style:normal;font-weight:normal}.urTxtColor{color:#000}.urBtnCnt{height:14px}.urBtnEmph:hover .urBtnCnt{}.urBtnStd{background-color:#F8EEB5;border-color:#646464;border-style:solid !important;border-width:1px !important;color:#000;cursor:hand !important;font-size:0.7em;font-weight:normal;height:16px;padding:0 5px 0 5px;text-align:center;text-decoration:none;white-space:nowrap}.urBtnStd:link,.urBtnTgl:link,.urBtnStdD:link,.urBtnTglD:link{text-decoration:none}.urBtnStd:visited,.urBtnTgl:visited,.urBtnStdD:visited,.urBtnTglD:visited{text-decoration:none}.urBtnStd:hover{background-color:#F7BD47;border-color:#000000 #000000 #000000 #000000;color:#000; text-decoration:none}.urBtnStdPrevStep:hover .urBtnCnt{}.urBtnStdNextStep:hover .urBtnCnt{}.urBtnTgl:hover .urBtnCnt{}.urBtnEmphD:hover .urBtnCnt{}.urHDImg{height:2px}.urHSpcSml{padding-top:2px}.urLayoutDefault2{padding:2px 4px 2px 0;width:100%}</style></head><body class="urBdyStd urBdyStdNoMrg" onload="javascript:var url=window.location.hash;if(url&&(0!==url.length)){var form_idp=document.getElementById(&quot;idp&quot;);var frag=document.createElement(&quot;input&quot;);frag.type=&quot;hidden&quot;;frag.name=&quot;formsaml2fragment&quot;;frag.value=url;form_idp.appendChild(frag);}document.form_idp.submit()"><table id="container" style="width:100%"><tr><td style="width:50%">&nbsp;</td><td><table width="709" border="0" cellpadding="0" cellspacing="0">  <tr>   <td><img src="/sap/public/bc/ur/Login/assets/LogIn_frame_topleft.png" width="29" height="32"></td>   <td background="/sap/public/bc/ur/Login/assets/LogIn_frame_stretch_top.png"></td>   <td><img src="/sap/public/bc/ur/Login/assets/LogIn_frame_topright.png" width="27" height="32"></td>  </tr>  <tr>   <td background="/sap/public/bc/ur/Login/assets/LogIn_frame_stretch_left.png"></td>   <td id="SLB_contentcell">   <!-- start login box content -->   <table width="100%" cellspacing="0" cellpadding="0"><tr><td rowspan="7" valign="top" width="290" style="padding-right:40px"><div id="SLB_infobox">     <img src="/sap/public/bc/ur/Login/assets/NetWeaver_Default_Picture.jpg" width="290" height="360">   </div></td><td height="100%" width="100%">   <div id="titlegraphic"><img src="/sap/public/bc/ur/Login/assets/SAPNetWeaverLoginTitle_wo_Subtitle.jpg" width="325" height="87"></div></td></tr>   <tr><td><table><tr><td class="urTxtStd" valign="top"><img width="14" height="14" src="/sap/public/bc/ur/nw5/1x1.gif" id="m1-img"    class="urMsgBarImgInfo"></td>   <td class="urTxtStd urTxtColor"><span id="m1-txt">Choose one of the available Identity Providers</span></td></tr></table><hr noshade color=#0055AA><div class="urLayoutDefault2" style="width:100%;"><div ct="HD" class="urHSpcSml">   <img src="/sap/public/bc/ur/nw5/1x1.gif" class="urHDImg"></div></td></tr>       <tr><td valign="bottom" class="urTxtStd"><br><br>         Selections of  a trusted SAML 2.0 identity provider</td></tr><tr><td valign="bottom">   <form id="idp" name="idp" method="POST" action="https&#x3a;&#x2f;&#x2f;localhost&#x3a;5000&#x2f;sap&#x2f;bpc&#x2f;session&#x3f;method&#x3d;Get">   <select name="saml2idp" id="saml2idp" size="1" class="sel">   <option value="DFB4F5964AB71EECBEE97972DF3CEB8F" selected >https&#x3a;&#x2f;&#x2f;sso.foxconn.com</option>   </select><!--<input type="submit" name="submit" value="Continue">--></div>   <input name="sap-salt" id="sap-salt" type="hidden" value="">     <input name="original-http-method" id="original-http-method" type="hidden" value="POST">     <input name="saml2" id="saml2" type="hidden" value="">     <input name="formsaml2idpselected" id="formsaml2idpselected" type="hidden" value="">         </form></td></tr><tr><td valign="bottom"><table><tr valign="top"><td valign="top" align="left" ><a align="left" id="LOGON_BUTTON" ct="B" lsdata="{0:'EMPHASIZED',1:'',2:true,3:false,4:false,5:false,6:'',7:false,8:'',9:'NONE',10:false}" onclick="document.getElementById('formsaml2idpselected').value='logonapp'; document.getElementById('sap-salt').value='ECAF49C610290EC4DC28335DE668454AF13AD925'; document.idp.submit(); return false;" title="Logon" href="javascript:void(0);" tabindex="0" ti="0" class="urBtnEmph" style="text-align:center;"><span class="urBtnCnt">Continue</span></a></td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td align="right" valign="top"><a align="right" id="CANCEL_BUTTON" ct="B" lsdata="{0:'EMPHASIZED',1:'',2:true,3:false,4:false,5:false,6:'',7:false,8:'',9:'NONE',10:false}" onclick="document.getElementById('saml2').value='disabled';document.getElementById('formsaml2idpselected').value='';document.idp.submit(); return false;" title="Cancel" href="javascript:void(0);" tabindex="0" ti="0" class="urBtnStd" style="text-align:center;"><span class="urBtnCnt">Cancel</span></a></td></tr></table>   </td></tr><tr><td> </td></tr><tr><td>       <div id="copyright">         <div>Copyright &copy; 2001-2024, SAP SE. All rights reserved.</div>         <img src="/sap/public/bc/ur/Login/assets/sap_logo.png" width="55" height="27"></div>      </div>   </td></tr></table><!-- end login box content -->   </td><td background="/sap/public/bc/ur/Login/assets/LogIn_frame_stretch_right.png"></td>  </tr>  <tr>   <td><img src="/sap/public/bc/ur/Login/assets/LogIn_frame_bottomleft.png" width="29" height="32"></td>   <td align="center" background="/sap/public/bc/ur/Login/assets/LogIn_frame_stretch_bottom.png"><span class="clip"><img src="/sap/public/bc/ur/Login/assets/frame_clip.png" width="298" height="32"></span></td>   <td><img src="/sap/public/bc/ur/Login/assets/LogIn_frame_bottomright.png" width="27" height="32"></td>  </tr></table></td><td style="width:50%">&nbsp;</td></tr></table></body></html>
  • In the EPM add-in connection, none of the options is selected: Client Certificate, Web Authentication Protocol, SAP Secured Login Profile.


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Environment

  • SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver
  • SAP Business Planning and Consolidation, version for SAP BW/4HANA
  • SAP EPM Add-in for Microsoft Office

Product

SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 2021, version for SAP BW/4HANA

Keywords

log on , KBA , EPM-BPC-NW-LGN , Logon , EPM-XLS , EPM Excel Client , EPM-BPC-BW4-LGN , BPC/4 - Logon , Problem

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