SAP Knowledge Base Article - Public

3429575 - Browser Refresh Closes All Open Tabs Except The Current Tab

Symptom

Refresh of browser closes all the open Tabs other than the tab on which you are currently working.

Environment

SAP Cloud for Customer core applications



Reproducing the Issue

Note: This is applicable across all BO's in C4C. Here we will take examples from Administrator and Service Work Centers. 

  1. Go to Service Work Center
  2. Go to Tickets view
  3. Open any n number of Tickets in different tabs  (where n stands for number of Tickets open in different tabs)
  4. Now go to Administrator Work Center
  5. Go to Service and Social view
  6. Refresh your browser

You notice that only the Service and Social view is still active and all other open Ticket tabs are closed.

Cause

By design of the C4C system, the screen returns to the page you were last working on when refreshing the browser and closes all other open tabs (regardless of any BO). 

Resolution

This is the current system expected behavior.

Keywords

Browser , Refresh , Tabs , Closed , Open , KBA , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer core applications all versions