SAP Knowledge Base Article - Public

3429924 - SAP SuccessFactors App in Teams - New version Not Available

Symptom

  • When clicking the Learn More on SAP SuccessFactors App in Teams (Legacy) in Work Tech Configuration tool, the following message is seen: 

"The Microsoft Teams app store is the new channel to download the SAP SuccessFactors app. To ensure you get the refreshed experience with the integration, please choose Disconnect and go to the next tab (SAP SuccessFactors App in Teams) to establish connection again.This tab will be deprecated in 1H 2024. Please complete connection and authentication in the new tab before that time."

  • However, the new SAP SuccessFactors App in Teams is not available on Work Tech Configuration and only its legacy version is available. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to instance and go to Work Tech Configuration. 
  2. Under Settings, click SAP SuccessFactors App in Teams (Legacy). 
  3. Expand the Learn More and the following message would prompt: "The Microsoft Teams app store is the new channel to download the SAP SuccessFactors app. To ensure you get the refreshed experience with the integration, please choose Disconnect and go to the next tab (SAP SuccessFactors App in Teams) to establish connection again.This tab will be deprecated in 1H 2024. Please complete connection and authentication in the new tab before that time."
  4. However, SAP SuccessFactors App in Teams is not available under Settings. 

Resolution

This error was thrown with a clarification in the Learn More button so that SF administrators can understand it better once the SF Global App and new MS teams store process is available. Starting  March, 2024 , the SAP SuccessFactors App in Teams is available.

See Also

Keywords

Work Tech  Configuration , Work tech ,  Integration ,Microsoft teams , Integration Between SAP SuccessFactors and Microsoft 365 , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Product Enhancement
, KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem

Product

SAP SuccessFactors HXM Suite 2311