Symptom
- Some characters are not displayed in PDF output in the browser e.g. chrome or edge
- Interactive PDFs cannot be edited
- In Adobe Reader it is working fine
Cause
- Adobe Acrobat Extension is not installed
- User is not using Microsoft Edge in IE mode
Resolution
- Install the Adobe Acrobat Extension for your browser
- Adobe Extension for Edge: https://helpx.adobe.com/acrobat/using/enable-acrobat-extension-edge-browser.html
- As per SAP Note 1918612, we can only ensure the PDFs generated by ADS will work as expected either in Adobe Reader or Microsoft Edge in IE mode
- How to select IE mode in Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/internet-explorer-mode-in-microsoft-edge-6604162f-e38a-48b2-acd2-682dbac6f0de
See Also
- SAP Note 1918612 - SAP IFbA: Information Reader/Browser support
Keywords
interactive pdf, chinese, hash, #, character missing, blank, ads, adobe form, xml, XFD, template, .pdf , KBA , BC-SRV-FP , Forms Processing , Problem
Product
SAP S/4HANA Cloud Public Edition 2402