Symptom
You notice that the column Parent Case Display ID in the case work list does not have a hyperlink that can be used to open the quick view of the parent case.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Quick View, Detail View, Cases, Case, Case Work List, Work List, Column, Parent Case, Parent Case Display ID, Display ID, ID, Click, Hyperlink, Open, Link, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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