SAP Knowledge Base Article - Preview

3429967 - Parent Case Display ID Column is Not Clickable to Open Parent Case Quick View

Symptom

You notice that the column Parent Case Display ID in the case work list does not have a hyperlink that can be used to open the quick view of the parent case.


Read more...

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Quick View, Detail View, Cases, Case, Case Work List, Work List, Column, Parent Case, Parent Case Display ID, Display ID, ID, Click, Hyperlink, Open, Link, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.