Symptom
- Case date/time format inconsistency
- In the Cases Work Center:
- Expectation: "Created On" and "Updated On" date formats should align with DD/MM/YYYY 24-hour format consistently.
- Current state: The format is MM/DD/YYYY 12-hour format.
- Within an opened Case:
- Expectation: "Changed On", "Reported On", "Assigned To Processor On", and "Created On" dates should follow the DD/MM/YYYY 24-hour format consistently.
- Current state: The dates may currently utilize the MM/DD/YYYY 12-hour format.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Wrong Date format, DD/MM/YYYY, MM/DD/YYYY, HH:MM:SS, HH:MM, PM, AM, format, discrepancy, local, browser, service cloud , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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