SAP Knowledge Base Article - Preview

3430034 - In consistency with date and time format in Cases within SAP Service Cloud V2

Symptom

  • Case date/time format inconsistency 
  • In the Cases Work Center:
    • Expectation: "Created On" and "Updated On" date formats should align with DD/MM/YYYY 24-hour format consistently.
    • Current state: The format is MM/DD/YYYY 12-hour format.
  • Within an opened Case:
    • Expectation: "Changed On", "Reported On", "Assigned To Processor On", and "Created On" dates should follow the DD/MM/YYYY 24-hour format consistently.
    • Current state: The dates may currently utilize the MM/DD/YYYY 12-hour format.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Wrong Date format, DD/MM/YYYY, MM/DD/YYYY, HH:MM:SS, HH:MM, PM, AM, format, discrepancy, local, browser, service cloud , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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