SAP Knowledge Base Article - Public

3430043 - SAC Analytic Applications does not work on iPad/Mac


  • Using Safari on iPad or Mac, the analytic applications doesn't work when using the LDC connection;
  • Other applications that uses the SAP BW connection work fine with Chrome/Safari;
  • When the application opens, users receive a message asking to download a file named SSO and the loading process seems to stop.


  • SAP Analytics Cloud (Enterprise) 2023.21.16

Reproducing the Issue

  1. Access SAP Analytics Cloud through Safari browser 
  2. Go to a story
  3. While the analytic application is opening, a small blank window (the LDC authentication) appears … after a while you will get some error messages


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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SAC, SAP Analytics Cloud, safari, browser, story, blank, white, screen, error, popup, LDC, SSO , KBA , LOD-ANA-LDC-UNV , SAC Live Data Connection Universe , Problem


SAP Analytics Cloud 1.0