SAP Knowledge Base Article - Public

3430481 - [SAP Build Work Zone] Daily Alert Email Notifications - Popular Attachments does not work


From the Daily Alert Email Notification's Popular Attachment, on the first try of opening a link, it would not work and will lead to a blank page as shown below.
On the second try of opening the link in the same browser but different window, it would land in the expected system.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Workzone

Reproducing the Issue

  1. Login to Workzone
  2. From the email received, copy and paste the chosen link in an opened browser, and you'll be redirected to another window wherein Workzone tries opening the URL in an iFrame.
    (This will lead to a blank page)
  3. Copy and paste the link again in the same browser but different window and it will land in the target system as it should.


A specific link type in "Daily Reminder" email notifications fails to properly redirect when embedded via iFrame without an active Workzone session.


Ensure all link types are handled consistently, preventing iFrame embedding for external links without active sessions.

A code correction has been planned, as per Engineering Team, the tentative patch fix would be on R592 (Dev Close: Apr.8 / Release: Apr.18).


INC7164289, Work Zone, Daily Alert Email, Attachments, Popular, Top links, iFrame, R592 , KBA , LOD-SF-SWZ-EML , Email related concerns , Problem


SAP SuccessFactors Work Zone 1.0