SAP Knowledge Base Article - Public

3430487 - External User import is currently not supported - Onboarding

Symptom

When trying to do a Basic Import for Onboarding user, the Monitor Jobs returns the following error:

External User import is currently not supported. The following users were not imported:" ... "

Environment

SAP SuccessFactors Onboarding

Cause

This is Expected behavior. 

Resolution

This error typically arises when the system identifies that these employees have the 'valid' status set to 'e' in the Table_USERS_SYSINFO

This status means that the employees are still considered candidates, and the import does not support candidates.

Keywords

Onboarding 2.0, OBX, import, user, users, export, candidates, external, employees, employee , KBA , LOD-SF-OBX-ACC , Accessibility , Problem

Product

SAP SuccessFactors Onboarding all versions