3430501 - 'ABC is not a contact for DEF' Error in New Manual Clearing

Error message upon trying to post a New Manual Clearing:

'ABC is not a contact for DEF' 

Remark: the same error message also occurs in Collection Case GHI screen.

ABC represents a Contact ID (Name).

DEF represents the Customer Account ID (Name).

GHI represents a Collection Case ID.

SAP Business ByDesign

1. Go to the Receivales work center.
2. Go to the Customer Accounts view.
3. Find respective Account ID and click View
4. Select respective Payment open item and Invoice, which is Collection Case GHI.
5. Click Clear Manually.
6. Enter respective Posting Date and Document Date.
7. Click Clear.
8. Error is thrown:

'ABC is not a contact for DEF' 

Remark: the same error is thrown while opening Collection Case GHI from Receivables work center -> Collection Cases view.

In Collection Case GHI, the Customer Contact ABC is maintained.

However, ABC is not maintained as a Contact in Customer Account DEF.

The Customer Contact assigned to the Collection Case GHI must be also maintained in Corporate Account master data as a Contact (Contacts tab -> Contacts sub tab).

collection case; contacts; activity; customer contacts; new manual clearing , KBA , SRD-FIN-MOP , Payment Management , How To