Symptom
On the Job Requisition, the candidate appears to successfully gone to Onboarding, however, it is not possible to find the candidate in Onboarding.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Check Requisition ID for Success Status in Onboarding.
- Check in Onboarding for the candidate.
- Can't find the candidate.
Cause
This is one of the causes the issue can happen, the candidate is with another name in Onboarding application.
Resolution
Check in Onboarding in Security> Users to see if there exist a candidate with the same email as the one in requisition.
There will be the user however with a different last name, for example.
Keywords
onb, rcm, integration, not appear, candidate , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions