SAP Knowledge Base Article - Public

3430517 - Candidate missing in Onboarding when Recruiting replication says success - Onboarding 1.0

Symptom

On the Job Requisition, the candidate appears to successfully gone to Onboarding, however, it is not possible to find the candidate in Onboarding.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Check Requisition ID for Success Status in Onboarding.
  2. Check in Onboarding for the candidate.
  3. Can't find the candidate.

Cause

This is one of the causes the issue can happen, the candidate is with another name in Onboarding application.

Resolution

Check in Onboarding in Security> Users to see if there exist a candidate with the same email as the one in requisition.

There will be the user however with a different last name, for example.

Keywords

onb, rcm, integration, not appear, candidate , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions