SAP Knowledge Base Article - Preview

3430583 - Not able change the order from the interaction log

Symptom

User is unable to rearrange field order in the Interaction Log using Adaptation


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Adaptation, AD, re-arrange fields, Service Cloud V2 , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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