3430672 - Unable to revert back to the default identity provider for SAP Analytics Cloud.

• Custom SAML enabled on the SAC with the desired email ID format.
• Desired format for the SAML: The email ID of the IT contact person/system owner is firstname.lastname@abc.com but for SAML the desired email is f.lastname@abc.com.
• Want to revert back to the default IdP.
• Cannot find the SAC details with the email mentioned in the SAC using f.lastname@abc.com.

1. Log in to the IdP admin tool using the email ID of the system owner in SAC.
2. Cannot find the SAC details to revert back to the default IDP.

The email ID in SAC does not match with the email ID in default IdP.

• System owner cannot see the SAC details in IdP admin tool because the user's email ID coming from custom IDP is different than the one which the SAC uses with default IdP.
• Use the correct email ID to log in to the IDP admin tool to get the SAC details and then can revert back to the default IDP.
• For correct email ID you can reach to the SAP support raising an incident in the component LOD-ANA-AUT.

• 2908073 - How to use the IdP Admin Tool to make changes to IdP Configuration in SAP Analytics Cloud when no access is available to the tenant - SAP for Me
• 2603653 - How do I change the System Owner (system administrator / admin) in SAP Analytics Cloud (SAC)?
• 2411608 - SAP Analytics Cloud SAML authentication *** Collective KBA ***
• SAP Analytics Cloud Connectivity and Authentication Expert page
• Update the SAML IdP Signing Certificate
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or Support - Search - SAP for Me

SAC, IdP, custom SAML, email , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem