SAP Knowledge Base Article - Public

3430849 - Error in Check-In Time and Check-Out Time in Visits


You've noted that the User checked in and out Visit at 10:30:00.000Z and 11:00:00.000Z, respectively, however the Check-In time in C4C is 16:00:00.000Z.


SAP Cloud for Customer 

Reproducing the Issue

  1. Go to the Visits
  2. Open Visit ID: XYZ ( XYZ stand for the Visit ID)
  3. Go to the Changes Tab
  4. Observe: Check-In time in C4C is 16:00:00.000Z


  • The time format will reflect the users time as in his/her Time Zone setting.
  • The Visit was created in offline and before syncing to online the visit was checked-in and checked-out and the same date got updated.


  1. Unlike check-in and check-out date ,the Created-on date will get updated only after the sync. Therefore make sure that the visits created in offline are synced before check-in and check-out.
  2. The time format will reflect the users time as  shown in the User Profiler Time Zone setting.
  3. In the Visit XYZ, the timestamps shows as below:

StartDate Time: 2024-02-05T10:30:00.000Z
EndDate Time: 2024-02-05T11:00:00.000Z

Check-InDate Time: 2024-02-05T10:30:00.000Z
Check-OutDate Time: 2024-02-05T11:00:00.000Z

All times are in UTC. meaning that  10:30:00.000Z UTC will show 16:00 , in India if the Time Zone Offset is UTC +5:30 for the user.


KBA , LOD-CRM-ACT-VST , Visit Planning , How To


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