3430876 - [Onboarding] E-Verify encountered data errors. Please contact Product Support

• When submitting a case to E-Verify, the following error is being encountered: "E-Verify encountered data errors. Please contact Product Support with the following error details: case_creator_email_address: Invalid value for "case_creator_email_address", must conform to the pattern /^.+@([a-zA-Z0-9]+(-[a-zA-Z0-9]+)*\.)+[a-zA-Z]{2,}$/."
• Backend logs identify the email address that's causing the issue: 

  Caused by: com.successfactors.onb2compliance.service.everify.client.ApiException: {"errors":[{"error_code":"ATTRIBUTE_FORMAT","attribute_name":"case_creator_email_address","message":"Invalid value for \"case_creator_email_address\", must conform to the pattern /^.+@([a-zA-Z0-9]+(-[a-zA-Z0-9]+)*\\.)+[a-zA-Z]{2,}$/.","value":"Peter.Parker@spiderman.com "}]}

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SAP SuccessFactors Onboarding

1. Navigate to SAP SuccessFactors HCM > Proxy as assigned user who needs to submit E-Verify activity
2. From Home page click on Compliance tile > select impacted candidate
3. Click Submit
4. Error is received: "E-Verify encountered data errors. Please contact Product Support with the following error details: case_creator_email_address: Invalid value for "case_creator_email_address", must conform to the pattern /^.+@([a-zA-Z0-9]+(-[a-zA-Z0-9]+)*\.)+[a-zA-Z]{2,}$/."

Submitter’s Email Address in Compliance settings does not match required criteria, has a typo (i.e. upper case) or a blank space before or after the email address.

1. Go to Compliance settings > United States > E-Verify
2. Next to the default company ID, under Actions, click the pencil icon
3. Correct the email address under Submitter’s Email Address so that it matches the email address saved in the user's employee profile (check for upper / lower case) and make sure no blank spaces before or after email > click Save
4. Submit E-Verify again

E-Verify, invalid email, case creator, submitter's email address, Compliance settings , KBA , LOD-SF-OBX-EVF , Everify , How To