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3430876 - [Onboarding] E-Verify encountered data errors. Please contact Product Support

Symptom

  • When submitting a case to E-Verify, the following error is being encountered: "E-Verify encountered data errors. Please contact Product Support with the following error details: case_creator_email_address: Invalid value for "case_creator_email_address", must conform to the pattern /^.+@([a-zA-Z0-9]+(-[a-zA-Z0-9]+)*\.)+[a-zA-Z]{2,}$/."
  • Backend logs identify the email address that's causing the issue: 

    Caused by: com.successfactors.onb2compliance.service.everify.client.ApiException: {"errors":[{"error_code":"ATTRIBUTE_FORMAT","attribute_name":"case_creator_email_address","message":"Invalid value for \"case_creator_email_address\", must conform to the pattern /^.+@([a-zA-Z0-9]+(-[a-zA-Z0-9]+)*\\.)+[a-zA-Z]{2,}$/.","value":"Peter.Parker@spiderman.com "}]}

 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

E-Verify, invalid email, case creator, submitter's email address, Compliance settings , KBA , LOD-SF-OBX-EVF , Everify , How To

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