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3430879 - 504 Timeout Error "Unable to access this template through Manage Templates at this moment" When using Manage Templates for Recruiting Management

Symptom

When using Manage Templates, a 504 error (Gateway Timeout) is received or the page continuously loads when performing one of the following actions:

  • Selecting field permissions
  • Selecting fields defined
  • Making a change to fields defined

Error messages received include the following:

  • errorId=null, timestamp=null, errorName=dwr.engine.http.504
  • Unable to access this template through Manage Templates at this moment. Alternatively, you can manage templates through Provisioning, or contact Product Support for further assistance.

NOTE: This issue is not limited to any Recruiting template type. Offer Detail, Candidate Profile, Job Application, and Job Requisition templates are affected.


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Environment

SAP SuccessFactors Recruiting Management 

Product

SAP SuccessFactors Recruiting all versions

Keywords

RCM-124881, WEF-134663, manage, templates, slow, performance, scan, user, input, upload, xml, requisition, application, candidate, offer, 504 Gateway Timeout , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Problem

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