SAP Knowledge Base Article - Public

3430912 - How to get Notification about Certification Expiration?

Symptom

It is necessary to be notified when the certificate is about to expire so there is enough time to adjust the new certification in the integrations scenarios.

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Environment

SAP Cloud for Customer

Resolution

  1. To get a notification, scope the Business Task Management in the below path:


  2. Then scope the question: 
     -> Do you want to use e-mail to notify business users about Business Task Management items?

  3. Once the above question is scoped and activated, Open the Fine tuning activity
      -> "Business Task Management for User and Access Management"

  4. Check the below tasks and "Save and Close" the Activity.
     

  5. These notifications will be sent to all the Key users of the tenant. The notification "Tenant Certificate is going to expire soon" can be seen under the bell Icon:
     

If you wish to receive an email for the same, you have to manually subscribe to this notification using the above-highlighted  "Subscribe to Email" action.

SAP has a background job that keeps a check on the validity period of the tenant certificate. This job runs at the start of every month and if the tenant certificate is going to expire in the next 60 days, it will automatically renew the certificate and triggers the notifications with the subject 'Tenant Certificate has been renewed'.

If the expiration date is between 60-90 days from the job's run date, then it will trigger the notification with the following subject: 'Tenant Certificate is going to expire soon'. The reason for the second notification is to inform the customer that the certificate will be renewed in the next run.

Kindly note that you will not receive any mails to IT contacts from SAP operations team for the expiry.

See Also

2101230 - How To Create a Commercial Contact , IT Contact or SAP Store Buyer contact

2969948 - Notification System for Certificate Renewal is not Received

Keywords

renew, certificate, expiry, expiration, notification , KBA , LOD-CRM-ADM , Administration UI , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions