3431010 - Error 'CRMS4_DATA_EXCH009' – Service Order Item Does Not Exist During Purchase Order Creation in SAP S/4HANA Cloud Public Edition

When attempting to create a Purchase Order (PO) with Account Assignment Category 'R' (Service Order) in the 'Manage Purchase Orders' or 'Create Purchase Orders – Advanced' apps, the following error is displayed:

CRMS4_DATA_EXCH009 – "Service order item SC1/**/000100 does not exist."

This error occurs even when valid service document details are entered.

SAP S/4HANA Cloud Public Edition 

1. Open the "Manage Purchase Orders" app.
2. Click "Create" to initiate a new Purchase Order.
3. Fill in the required header information.
4. Add a line item using Account Assignment Category 'R'.
5. In the Account Assignment tab:
   • Set Service Document Type to 'SC1'.
   • Enter a valid Service Document Number and Item.
6. Click "Apply".

The system returns the error:

"Service order item SC1/****/000100 does not exist." (CRMS4_DATA_EXCH009)

• The issue arises because Service Contracts (document type 'SC1') are not supported as account assignment objects in purchase orders.
• Only Service Orders of document type 'SVO1' are currently supported for use with Account Assignment Category 'R'.
   

To resolve this issue:

• Use Service Order document type 'SVO1' instead of 'SC1' when selecting account assignment details for Account Assignment Category 'R'.

SAP S/4HANA Cloud Public Edition, Public Cloud, FCO_SRVDOC004, CL_FCO_SRVDOC_DAO, fco_srvdoc, T163K, OME9, SC1, CRMS4_DATA_EXCH009, CRM_ORDERADM_H_GUID_GET_DB, CL_CRMS4_LOGINT_UTIL, Method CHECK_SRV_ORDER_VALID, crms4d_btx_h  , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , MM-PUR-PO , Purchase Orders , MM-FIO-PUR-PO , Fiori UI for Purchase Orders , Problem