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3431288 - Error : Account information not recognized: Could not reach CMS '<hostname>:6400'. The CMS on machine '<hostname>' was stopped due to a critical error. (FWM 20031)

Symptom

  • After a fresh installation logging in to Central Management Console (CMC) or BI Launch Pad (BILP) which reveals the following error:
    Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031)
  • CMS.exe or boe_cmsd processes (and other BI processes) do not start after starting the Server Intelligence Agent (SIA)
  • CMS logs may show below errors: 

    (nsclient.cpp:261) NSCLIENT: Do connection to HOSTNAME:6400.  Last successful connection to

    (getior.cpp:281) GetIORViaTCPIP: Error in sending request to server: XXX

    (oscafactorymgr.cpp:1283) invalid IP address: HOSTNAME

    TheAPSServer::RegisterApsInNameServer: Fail to connect to the APS name service(Transport error: unable to retrieve the CMS factory.)

    (nsdll.cpp:142) NS_TermNameService

    (nsdll.cpp:154) NS_TermNameService completely released

    assert failure: (apsserver.cpp:1419). (0 : Unable to register APS with local nameserver).

    SIServerController:run: Fail to initialize or uninitialize.  Reason is The root server reported an error Initialization Failure.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Central Management Server (CMS)
  • Windows
  • Linux / Unix

 

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

verify, network, 4.2, 4.3, installation, mismatch, hostname, oscafactorymgr.cpp, Initialization, NSCLIENT, GetIORViaTCPIP , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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