3431290 - E-mail Validation in Ticket Timeline/Interactions Does Not Work

Since the 2402 upgrade, there has been an e-mail validation for Ticket Interactions. However, when you enter an invalid e-mail address in the To field and click send, you see a successful message instead of an error messages.

SAP Cloud for Customer

1. Go to the Service work center
2. Go to the Tickets view
3. Open the Ticket 123 (Where 123 refers to the Ticket ID)
4. Go to the Timeline or Interactions tab
5. Click New E-mail
6. Type an invalid e-mail address in the To field (e.g. test@a)

Result: There is a message for "Email sent successfully."

Expected Result: There are error messages. One is "Email was not sent due to error(s)." and another one is "Email address test@a is invalid."

With the 2402 upgrade, only the standard validation is implemented. Therefore, test@a is not recognised as an invalid e-mail address, however, when @ is missing in the e-mail (e.g. test), then you see error messages.

You need to implement VALIDATE_RECIPIENT_EMAIL BAdI for the Email Validation.

3431752 - How to Check If VALIDATE_RECIPIENT_EMAIL BAdI is in Customer's Tenant or Not

ticket, interaction, e-mail, email, validation, domain, incorrect, wrong, VALIDATE_RECIPIENT_EMAIL, 2402 release , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , Problem