SAP Knowledge Base Article - Public

3431314 - Provisioning access email not displayed properly when received

Symptom

Email received for provisioning access does not load content/images properly.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Provisioning access
  2. Add an email address 
  3. Email received on user’s end is not displayed correctly.

Cause

Potential Html script issue in company logo url and email body that may be causing this error. 

Resolution

Check that the URL of the company logo is correct:

  1. Go to admin center > Company system and logo settings 
  2. Check the url of the company logo is set up correctly as per KBA - 2303455 - Company Logo not appearing in System Email Notifications - SAP for Me

See Also

2303455 - Company Logo not appearing in System Email Notifications - SAP for Me

Keywords

Manage Provisioning access , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT-PRVR , Manage Provisioning , Problem

Product

SAP SuccessFactors HXM Suite all versions