SAP Knowledge Base Article - Public

3431472 - WorkZone - Missing users in Member List view

Symptom

Some Users are not showing on the Member List of the Workspace they belong in.

Environment

SAP SuccessFactors Workzone

Reproducing the Issue

In Workzone,

  1. Go to the Workspace Management
  2. Select the impacted Workspace
  3. Click on Member Dropdown
  4. Search for the user that is supposed to be a member of the Workspace
  5. Unable to see the user on the list

Cause

  • Data Error
  • User is not synced from IAS

Resolution

Re-sync the User from IAS. They just need to make some change on the user's personal info in the source system, then it will be synced automatically. Note that a normal resync would not work and a change needs to be made before attempting a resync

Keywords

INC6907258, Workspace, Admin, Member List, Missing User, Data Error, Re-sync, Missing member, Workzone, User not found, member, members, cant find user , KBA , LOD-SF-SWZ-WRK , Workspaces and Templates , Problem

Product

SAP SuccessFactors Work Zone 1.0