Symptom
Some Users are not showing on the Member List of the Workspace they belong in.
Environment
SAP SuccessFactors Workzone
Reproducing the Issue
In Workzone,
- Go to the Workspace Management
- Select the impacted Workspace
- Click on Member Dropdown
- Search for the user that is supposed to be a member of the Workspace
- Unable to see the user on the list
Cause
- Data Error
- User is not synced from IAS
Resolution
Re-sync the User from IAS. They just need to make some change on the user's personal info in the source system, then it will be synced automatically. Note that a normal resync would not work and a change needs to be made before attempting a resync
Keywords
INC6907258, Workspace, Admin, Member List, Missing User, Data Error, Re-sync, Missing member, Workzone, User not found, member, members, cant find user , KBA , LOD-SF-SWZ-WRK , Workspaces and Templates , Problem
Product
SAP SuccessFactors Work Zone 1.0