SAP Knowledge Base Article - Public

3431542 - Replication of Quote Failed in Cloud for customer due to error "Please use another reference document. with ID does not exist."

Symptom

When replicating Sales quote towards the Cloud for Customer receiving the error message "Please use another reference document. with ID does not exist". for Service Interface "CustomerOrderReplicationIn".

Environment

  • Cloud for Customer.

Reproducing the Issue

  1. Open the C4C system. 
  2. Navigate to the Administrator and click the general settings.
  3. Open the Web Service Message Monitoring.
  4. Filter on erroneous messages and search for error text "Please use another reference document. with ID does not exist".

Cause

The wrong iflow is being used "Notification of Opportunity or Sales Quote of Follow Up Document in SAP Business Suite" artifact. 
 

Resolution

This is a blog that explains the scenario in detail:
Cloud for Customer Integration – Sending IDOCs from Quotes and Orders | SAP Blogs 
 
In C4C systems we are not able to visualize inbound messages coming for this service "Notification of Opportunity or Sales Quote of Follow Up Document in SAP Business Suite". 

Keywords

Inbound message, Notification of Opportunity or Sales Quote of Follow Up Document in SAP Business Suite, C4C, Web Service Message Monitoring, Please use another reference document. with ID does not exist, CustomerOrderReplicationIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions