SAP Knowledge Base Article - Preview

3431601 - CRM-IU: Context area shows 'Telephone Enabled' icon for a combination of account number and other data

Symptom

After confirming an account, the context area is populated and the shown numbers were shown with a telephone icon.


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Environment

  • SAP CRM-IU - CRM for Utilities for the releases:
    • CRM 7.0 EHP 2 -4.
  • SAP S4CRM for the releases:
    • S/4HANA 1909 and higher

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CL_DEF_CRM_IUICMD_BADI, click to add, google, edge browser , KBA , CRM-IU-IC , Interaction Center , CRM-S4-IU , S4CRM: Utilities Industry , Problem

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