Symptom
The field "Owner" is not available when merging customers.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customer Merge work center.
- Hit on the cross icon to create a customer merge task.
- Select two customers.
- Save and open the task.
- The standard field "Owner" is not available under the tab "Attribute Selection".
Resolution
The standard field "owner" is not provided in the attribute selection of the Account Merge. In general, "owner" is only transferred from duplicate to surviving record if the surviving record does not have an owner set.
Keywords
Customer Merge, Owner, Attribute Selection , KBA , LOD-LE-BP-MRG , Business Partner Merge , LOD-CRM-ACC , Account , Problem
Product
SAP Cloud for Customer core applications all versions