SAP Knowledge Base Article - Public

3431652 - Not possible to use Validations and Determination for Account and Competitor.

Symptom

You would like to use Validations  and Determination for entity Account and Competitor.

Environment

  • Service Cloud Version 2
  • Sales Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Go to All Settings.
  3. Go to General > Extensibility Administration.
  4. Select Entity Account or Competitor
  5. You can see  Validation and Determination tab is enabled but you cannot make use of it.

Resolution

Feature toggle for supporting validation and determination from account and competitor is enabled for EAC customer Enexis only. It means that only EAC customer Enexis can make use of it. Other customer will able to see the tabs for account and competitor under extensibility administration, but cannot make use of this functionality.

Keywords

KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0