3431789 - Error "We couldn't connect to your S/4HANA system. Possible causes: The SSL certificate is not trusted, or a network error occurred." For more information, see troubleshooting page in SAP Analytics Cloud (SAC).

The following error encountered when creating a live tunnel type connection to S/4HANA in SAC:

"We couldn't connect to your S/4HANA system. Possible causes: The SSL certificate is not trusted, or a network error occurred. For more information, see troubleshooting page".

• SAP Analytics Cloud
• S/4HANA Live connection

1. Log in to SAC.

2. Go to Connection.

3. Create a tunnel type live data connection to S/4HANA.

Notice the following error occurred : "We couldn't connect to your S/4HANA system. Possible causes: The SSL certificate is not trusted, or a network error occurred. For more information, see troubleshooting page".

There is no SAP Cloud Connector (SCC) connected to your subaccount matching the requested tunnel for subaccount and SCC location.

Configure the SAC subaccount to SAP Cloud connector. Follow the below KBA to check which Subaccount we need to add in Cloud connector : 

3102386 - Which subaccount is associated with my SAP Analytics Cloud Tenant?

• Live Data Connection to SAP S/4HANA On-Premise Using a Tunnel Connection
• Live Data Connections to SAP S/4HANA
• 3102386 - Which subaccount is associated with my SAP Analytics Cloud Tenant?

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