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SAP Knowledge Base Article - PreviewSymptom
You are experiencing an issue where the dynamic attributes of the email sent by the system are not being filled when creating, changing, or deleting a subscription. This includes important information like the Service Request/Incident number.
For instance, you define the attribute Business Transaction ID expecting to get the incident/service request number in
The system is not populating the attribute value, resulting in the email appearing as follows.
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Environment
- Customer Relationship Management
- SAP Solution Manager
Product
SAP Customer Relationship Management all versions ; SAP Solution Manager all versions ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-BTX-SRQ , Service Request , CRM-BF-ML , Email Management , Problem
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