SAP Knowledge Base Article - Preview

3431848 - Phone and Mobile Number are not Deleted Properly when Replicating Business Partner from Cloud for Customer to Marketing Cloud

Symptom

If you delete one piece of information (either phone or mobile number) in SAP Cloud for Customer, this deletion is not executed in SAP Marketing Cloud, which means that it is still available in the contact profile. Only after you delete both (phone and mobile number) in SAP Cloud for Customer, the deletion is triggered and executed in marketing cloud.


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Environment

  • SAP Cloud for Customer
  • SAP Marketing Cloud

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

telephoneListCompleteTransmissionIndicator, SAP Marketing Cloud, Cloud for Customer, C4C, Business Partner, Mobile, Phone, Number, delete. , KBA , LOD-CRM-INT-YMT , Integration of C4C with Marketing , Problem

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