3432005 - User receives message "Insufficient Read and Write access"

• Restricted write access does not work for cases
• User receives message "Insufficient Read and Write access", when creating a case

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0 

1. Create a case in Service Cloud V2
2. Result: Insufficient Read and Write access...

Incorrect ACL definition/configuration/implementation

To resolve this issue, you can take either of the following actions:

• Modify the access restriction rules to include the "Org Unit of employee" criterion.
  • By doing so, both the Service and Service organization functions will be considered in the restriction rules.

OR

• Within the organizational structure for HR services, mark the function as Service organization.
  • This step ensures alignment between the organizational structure and the access restriction rules, resolving the issue effectively.

• Users and Control
• Create Business Roles and Assign a Business User

Access, rights, Service Cloud V2, SCV2, ACL, restrictions , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem