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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to hide the Actions column from the case work list, as you would like to hide the Copy Case action for business users.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Case Work List, Cases, Case Column, Column, Action, Actions, Action Column, Actions Column, SAP Service Cloud Version 2, V2, How To, Remove, Hide, Hide Column, Remove Column, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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