SAP Knowledge Base Article - Public

3432252 - Unable to find Notifications and Favorites icon in SAP Sales & Service Cloud V2

Symptom

Notification and favorites icons are not available on top right corner of the system.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Product version: SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Reproducing the Issue

  1. Login to system.
  2. In top right corner, "Notifications" and "Favorites" icons/app options are missing.

As shown in attached screenshot,

Cause

Respective business service and app has to be enabled in respective business role of user by admin.

Resolution

  1. Login to system as admin.
  2. Go to settings-->Go to Business role--> Open the role of the user missing the icons.
  3. Click on + to add business services "sap.crm.service.workflowService" for Notifications and "sap.crm.service.favoriteService" for Favorites.
  4. Also enable the above apps under apps list.(Please find reference screenshot below).

Keywords

autoflow, services unavailable, notifications, favorites, notifications unavailable, favorites unavailable, notifications missing, favorites missing, Favourite, Icon, Business, Role, Service, App, List , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Attachments

Pasted image.png
Pasted image.png