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SAP Knowledge Base Article - PreviewSymptom
You notice that after adding a party manually in a case or in a copied case, the case routing rules (case routing to employee and case routing to team) are not executed anymore.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Cases, Routing, Routing Rules, Case Routing Rules, Case Routing to Employee, Case Routing to Team, Executes, Executed, Triggered, Triggers, SAP Service Cloud Version 2, Copy Case, Copy, Copied, Copied Case, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , How To
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