SAP Knowledge Base Article - Preview

3432810 - Inbound Monitor captures MTA DMARC Verdict Failed or MTA DKIM Verdict Failed

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • Customer is receiving Failed transmissions due to MTA DMARC Verdict Failed or MTA DKIM Verdict Failed.
  • Error Message:
    • Example: "MTA DKIM Verdict Failed" or "MTA DMARC Verdict Failed."
  • Inbound emails fail to process due to authentication errors.
  • Observed issues include:
    • Missing DKIM signatures.
    • SPF softfail or fail.
    • DMARC failures due to alignment issues.
  • This article provides step-by-step instructions to troubleshoot and resolve email authentication failures caused by DKIM, SPF, and DMARC issues when processing inbound emails in Service Cloud. It highlights the typical flow of inbound emails, where emails are first received by the customer’s exchange email server before being forwarded to the Service Cloud V2 technical email address. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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