Symptom
Solution order is created for business partner from which, sales order is generated. Billing document is created from the sales order. ZZI1 is calculated correctly in the solution order itself but not in the sales order generated from it.
Environment
SAP S/4HANA Cloud
Cause
Run the "Analysis" button under the "Conditions" tab of the sales order item. Expand and check the details for the procedure ZZI1. It can be seen from the analysis that: "The exclusive indicator has been set in the access sequence for an access. As a condition record has already been determined in the previous access, no search took place in the current access".
Resolution
The solution is to uncheck the "Exclusive" flag of condition "ZZI1" for the access sequence "ZPIP" in the configuration activity "Set Access Sequences (ID: 103121)" and retry.
Keywords
Solution order, Business partner, Sales order, Billing document, ZZI1, Calculate, Analysis, Conditions, Exclusive indicator, Set access sequences, 103121 , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem