SAP Knowledge Base Article - Preview

3432925 - Unable to Close Sub Case Pop Over in Related Entities Tab

Symptom

After clicking on the button to add a sub-case to a case via the related entities tab, you notice that it seems to not be possible to close it by clicking anywhere on the screen, and the pop over also does not have a close button.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Sub Case, Subcase, Add Subcase, Add, Pop Up, Pop-up, Pop Over, Popover, Related Entities, Tab, Cases, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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