SAP Knowledge Base Article - Public

3433023 - Get error "Your session has expired" in global search bar and proxy search bar

Symptom

After login to SF successfully, user will get error "Your session has expired" in global search bar and proxy search bar.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. User can login in SF successfully.
  2. Try to search anything in Global Search Bar or Proxy user search bar => it will show error "Your session has expired."
  3. Go to people profile page => User will authenticate again and redirect to home page.
  4. Go to Admin Center page => User will logout and redirect to Invalid Login Page.

Cause

This issue is because a wrong logo URL is configurated as Company Logo URL in Company System and Logo Settings such as "pmsalesdemo8.successfactors.com/login?company=testdemo"

Resolution

Admin user need to upload a correct one in Upload Company Logo in Company System and Logo Settings.

More details please check below KBA:

2089436 - Uploading and Displaying Your Company Logo in the SuccessFactors

2888435 - Cannot save changes on Company System and Logo Settings due to the error "Specify a company logo URL"

See Also

2089436 - Uploading and Displaying Your Company Logo in the SuccessFactors

2888435 - Cannot save changes on Company System and Logo Settings due to the error "Specify a company logo URL"

Keywords

Your session has expired,Invalid Login page,Upload Company Logo , KBA , LOD-SF-PLT-LGO , Company Logo , Problem

Product

SAP SuccessFactors HCM Suite all versions