SAP Knowledge Base Article - Preview

3433341 - Resolving Outbound Email Blocking Issues in Service Cloud V2

Symptom

  • Emails sent from a custom MAIL FROM domain are being marked as spam or not delivered. 
  • Users sending emails from Service Cloud V2.
  • Emails go directly to SPAM or are not delivered to the end recipient.
  • User may receive bounce back emails (depending on the return path).


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

MAIL FROM, custom domain, SPF record, DKIM, DMARC, email bounce, SMTP error, email deliverability, domain health, DNS lookup, SAP CRM email , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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