3433519 - How to avoid credit memo to be created before the end of the returns process?

Credit memo is allowed to be created at the same time as the approvement of the returns order. However, for some scenarios, the credit memo should be created until the end of the returns process.

SAP S/4HANA Cloud

To avoid credit memo to be created before the end of the returns process, the solution is to choose the "Refund Control" as "Decide Later (R)" when creating the returns order. Then, when the user finally decides to refund their customer at the end of the returns process, go to the "Determine Refund" page, click "Change Refund", and enter "Credit Memo" as the refund type.

Credit memo, Returns order, Refund control, Decide later, Determine refund" page, Change refund, Refund type , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

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