SAP Knowledge Base Article - Public

3433519 - How to avoid credit memo to be created before the end of the returns process?

Symptom

Credit memo is allowed to be created at the same time as the approvement of the returns order. However, for some scenarios, the credit memo should be created until the end of the returns process.

Environment

SAP S/4HANA Cloud

Resolution

To avoid credit memo to be created before the end of the returns process, the solution is to choose the "Refund Control" as "Decide Later (R)" when creating the returns order. Then, when the user finally decides to refund their customer at the end of the returns process, go to the "Determine Refund" page, click "Change Refund", and enter "Credit Memo" as the refund type.

Keywords

Credit memo, Returns order, Refund control, Decide later, Determine refund" page, Change refund, Refund type , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

Product

SAP S/4HANA Cloud all versions