SAP Knowledge Base Article - Public

3433599 - Unable to preview some pages in CSB with a generic error - Recruiting Marketing

Symptom

When previewing some pages in CSB a generic error such as the following is obtained: "Forbidden You don't have permission to access /page name/ on this server".
The issue only occurs in Production, not Preview.
Only some pages are affected. Some will preview fine.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

Customer is using a WAF (Web Application Firewall) which is a third party tool which helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. 
The WAF blocks the preview when the configured size limit is reached on HTTP POST bodies.

Resolution

Customer should consult the settings for their WAF or contact their WAF administrator/provider to see if they can be amended to increase this limit.

Workaround

A workaround consists in copying the URL of the error page and opening is in a new browser window.
The URL would look something like :   https://careers.company.com/[pagename]/?locale=en_US&previewLink=true&referrerSave=false

 

Keywords

Unable to access preview page, WAF (Web Application Firewall), HTTP traffic, rmk, csb , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions