3433959 - Automatic case creation via Email channel is failing

• Automatic case creation via email channel is not creation the cases
• You have configured the Inbound Email Channels to Create Cases
• The Emails can be seen arriving (Monitor Inbound Email Messages), but no case is created

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Send email to the designated email channel per your implementation
2. Connect to you Service Cloud V2 tenant
3. Navigate to Settings -> Emails -> Inbound Monitoring and confirm the email arrived
4. Go to Cases, and still no case created

• Incorrect implementation
• Missing or incorrect configuration
• A potential reason for the issue may be the absence of a mandatory Processor party, as defined, resulting in the failure of CASE creation.

1. Navigate to Settings -> Cases -> Case Auto Creation Monitoring
2. Open the corresponding entry and review the associated exception.
3. Assuming the exception is related to a Party Validation error, additional details may indicate a requirement for a party with the role of either:
   • "Processor"
   • "Account"
   • "Contact" etc.
4. The CASE creation could be failing due to a missing Business Party. To check:
   1. Go to Settings -> Cases
   2. Open the relevant Case Type and check what is the Party Schema. For example, "CASE,"
   3. Check the following scenarios:
      1. Let's assume the failure is due to the Processor Party Role being configured as mandatory.
         • Then in that case, you can activate the routing rules and attempt to reprocess the email (via Case settings - Case Auto Creation Monitoring).
         • A case should be created successfully after this action.
         • Using the Case Routing Rules you can also determine other Party Schemas
      2. Alternatively, if the Party Role is Account, Contact etc, then you can set up the Email Channel to:
         1. Use the "Auto-create an Individual Customer" or
         2. Automatically set a Default Party

Case Creation Failure: Processor Party Missing, Case Handling, Email Integration, Process Automation, System Configuration, Error Resolution, Service Management, Case Management, Workflow Automation, System Configuration, Party Role , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem