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SAP Knowledge Base Article - PreviewSymptom
Infinite Loop in drools while evaluation promotion in Commerce result in CPU/memory issue and system suspension. And this evaluation won't end and the promotion won't applied in the cart.
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Environment
Commerce Cloud
Product
SAP Commerce Cloud 2205 ; SAP Commerce Cloud 2211
Keywords
promotion, promotion engine, rule engine, rule, infinite Loop, evaluation, performance , KBA , CEC-SCC-COM-PRO-RE , Rule Engine , Problem
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