3434094 - System allows save when service and support team is set as mandatory.

System allows save when service and support team is set as mandatory.

SAP Cloud for Customer core application

1. Go to Service
2. Go to Tickets
3. Open Ticket where "Assigned to" & "Service and Support Team" values are populated.
4. Edit Ticket and remove Assigned to value which should automatically remove Service and Support Team
5. If Service and Support Team is set as a Mandatory field then the error "Save Rejected Because Field (Service and Support Team) is Defined as Mandatory by Key User" should be observed.
6. If Ticket is saved very fast and time is not given for the Service and Support Team not to be fully removed the error is not observed.

Clearing the value of the Assigned to field manually and based on that action Service & Support team value is getting cleared.  For this action to be executed successfully in backend time will be required.  If the user will try to save the ticket too fast the value is still not cleared for the mandatory field the save validation will be bypassed for this field.

This is an expected system behavior and the user needs to wait till the value is cleared for the mandatory field and then go for the save option in order to observe error "Save Rejected Because Field (Service and Support Team) is Defined as Mandatory by Key User"

"Save Rejected Because Field (Service and Support Team) is Defined as Mandatory by Key User" , Service and Support Team, Mandatory, Key User , KBA , LOD-CRM-SRP , Service Request Processing , Problem