SAP Knowledge Base Article - Public

3434427 - Token [[SUBJECT_USER]] not showing on Alert Message [Custom MDF]

Symptom

  • Token [[SUBJECT_USER]] is missing from email notification from Alert Message in Custom MDF
  • Missing token in Custom MDF Workflow Notification
  • Workflow notification is triggered without [[SUBJECT_USER]] token

Environment

SAP SuccessFactors HCM Suite

Cause

  • The rule alert is configured to be triggered by a Child Object.
  • AlertMessage object in the Configure Object Definition has no Maximum Length specified for the alertDescription field.
  • External code field of the object under Configure Object Definition is not configured as a "User" data type.

Resolution

  • Make sure that the rule alert is set up on the Parent Object.
  • Under Configure Object Definitions, search for AlertMessage and confirm that the alertDescription has a maximum length of 4000 configured.
  • Since [[SUBJECT_USER]] token is a MDF Person-Based Data, the External code field of the object must be person based. Make sure that the data type field is set to"User".

For detailed instructions on how to configure MDF Alerts & Notifications using Custom MDF, please refer to the article: 2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF] 

See Also

2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF]

2087503 - Customizing Email Notifications Default Template Text - SAP for Me >

Creating Custom Alert Messages | SAP Help Portal

Keywords

[[SUBJECT_USER]], missing token, custom MDF notification, alert message missing token, SUBJECT_USER missing , KBA , LOD-SF-MDF-ALR , MDF Alerts , Problem

Product

SAP SuccessFactors HXM Core 2311