3434427 - Token [[SUBJECT_USER]] not showing on Alert Message [Custom MDF]

• Token [[SUBJECT_USER]] is missing from email notification from Alert Message in Custom MDF
• Missing token in Custom MDF Workflow Notification
• Workflow notification is triggered without [[SUBJECT_USER]] token

SAP SuccessFactors HCM Suite

• The rule alert is configured to be triggered by a Child Object.
• AlertMessage object in the Configure Object Definition has no Maximum Length specified for the alertDescription field.
• External code field of the custom object under Configure Object Definition is not configured as a "User" data type. Because the [[SUBJECT_USER]] token is based on MDF Person-Based Data, the externalCode of the custom object must also be person-based. If the externalCode is not of type user, the token will not function correctly.

Ensure that the object definitions are correctly configured as described below:

• Set the rule alert on the Parent Object.
• Verify the AlertMessage object definition:
  1. Go to Configure Object Definitions and search for AlertMessage.
  2. Confirm that the "alertDescription" field is configured with a maximum length of 4000 characters.
• Check the externalCode type. If the externalCode is not of type User, make sure to define a User Type field in both:
  • Subject User Field
  • RBP Subject User Field

Important:
Changing the externalCode type after an object has data is not recommended, as this may result in data loss. If you intend to use an user-type token when configuring an alert, plan this during the object’s initial creation or set a User Type field in the configuration fields mentioned above.

For detailed instructions on how to configure MDF Alerts & Notifications using Custom MDF, refer to the article: 2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF] 

• KBA 2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF]
• KBA 2087503 - Customizing Email Notifications Default Template Text - SAP for Me >
• SAP Help Portal Creating Custom Alert Messages

[[SUBJECT_USER]], missing token, custom MDF notification, alert message missing token, SUBJECT_USER missing , KBA , LOD-SF-MDF-ALR , MDF Alerts , Problem