SAP Knowledge Base Article - Public

3434427 - Token [[SUBJECT_USER]] not showing on Alert Message [Custom MDF]


  • Token [[SUBJECT_USER]] is missing from email notification from Alert Message in Custom MDF
  • Missing token in Custom MDF Workflow Notification
  • Workflow notification is triggered without [[SUBJECT_USER]] token


SAP SuccessFactors HXM Suite


This issue typically arises when the rule is triggered by a Child Object, but we suggest configuring and triggering it from the Parent Object instead. Make sure that the rule is set up on the parent object. 

Additionally, ensure that the AlertMessage object in the Configure Object Definitions section has a Maximum Length specified for the alertDescription field.

For detailed instructions on how to configure MDF Alerts & Notifications using Custom MDF, please refer to the article: 2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF] 

See Also

2560623 - Step by step configuration of MDF Alerts & Notifications [Custom MDF]

2087503 - Customizing Email Notifications Default Template Text - SAP for Me >

Creating Custom Alert Messages | SAP Help Portal


[[SUBJECT_USER]], missing token, custom MDF notification, alert message missing token, SUBJECT_USER missing , KBA , LOD-SF-MDF-ALR , MDF Alerts , Problem


SAP SuccessFactors HXM Core 2311