SAP Knowledge Base Article - Public

3434627 - Rehire with Old Employment after Onboarding Rehire Verification, shows uncompleted PDC step to Onbordee - Onboarding

Symptom

Candidate accepted as Rehire with New Employment or Old Employment after Onboarding Rehire Verification (second rehire check), logs in to complete Additional Data Collection, the system shows Personal Data Collection task: "Let us know about you""This task will be available after the previous task is completed."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Add onbordee manually via "Add New Hire to Onboarding"
  2. Admin completes the Review New Hire Data step
  3. Onbordee completes Personal Data Collection step
  4. Onbordee lands in Onboarding Rehire Verification > Admin accepts the match as a Rehire with Old Employment
  5. Admin completes the Rehire Data Review
  6. Login as onboardee. Click on the tile and the label in the Personal data collection task will appear as "This task will be available after the previous task is completed"


 

Resolution

This is confirmed as expected behavior in two occasions:

  1. During Rehire with New Employment
  2. During Rehire with Old Employment after Onboarding Rehire Verification (2nd Rehire check)

There is an internal ticket opened with Engineering for this behavior. Currently it is unresolved and there is no ETA.

Keywords

Rehire, ROOE, RONE, Rehire New Employment, Rehire Old Employment, Let us know about you, Personal Data Collection, PDC, OBX-29638 , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Product Enhancement

Product

SAP SuccessFactors Onboarding 2311

Attachments

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