Symptom
KPI tile on home page shows wrong number compared to when you open the KPI tile.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log into the C4C system and in the home page, check the Tile My phone calls (next 2 days).
- It shows 1.
- Click on it to open the actual KPI.
- It shows 0 (different numbers are possible).
Cause
Cause 1: Homepage tile refresh will not happen automatically due to technical limitations .
Cause 2: There can be one more scenario, when you navigate to the actual KPI and make changes then immediately you switch to homepage. The latest changes are not reflected .
This is an expected behaviour since we have not fetched the latest data after the changes done in actual place.
Resolution
As a workaround you can use homepage refresh option not the browser refresh.
Keywords
mismatch, Home Page, KPI, Tile, , KBA , LOD-CRM-HOM , Home Page , AP-RC-UIF , C4C UI Framework , Problem