SAP Knowledge Base Article - Public

3434739 - Unable To Generate Summary In Bulk


After selecting multiple ticket records, generate summary option is missing


SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Service work center.
  2. Go to Tickets view.
  3. Select multiple ticket records.
  4. Click on More, Generate Summary option is missing.


Currently it is not possible to generate summary in bulk for tickets


This is the current expected standard behavior.

If you believe there needs to be a change in behavior, submit your idea on the influence portal using the link Influence Opportunity Homepage - Customer Influence (


Summary, Generate Summary, Bulk, Ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer core applications all versions