SAP Knowledge Base Article - Preview

3434774 - Placeholder in Email Template is not populated with Desired Value

Symptom

Placeholders in SAP Service Cloud email templates do not resolve correctly or return empty values when referencing fields such as:

  • {{items.product.displayId}}
  • {{items.description}}
  • {{registeredProducts.displayId}
  • {{functionalLocations.displayId}}
  • {{notes.content}}


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Placeholder, Templates, Array, E-mail , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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