3434774 - Placeholder in Email Template is not populated with Desired Value

The placeholder used in an E-mail template is not Populated/Replaced with the Desired Value.

SAP Service Cloud Version 2

1. Navigate to Cases work center.
2. Open any case.
3. Click Send Email.
4. Click on Add Templates and choose a Template.
5. Click Email Preview.
6. Notice that the template is displayed, but the placeholders are not replaced with the expected values.

The attributes used in e-mail template as placeholders (for e.g "{{registeredProducts.displayId}}" or "functionalLocations.displayId}}") are of type Array.

Indexes need to be used along with placeholder names to fetch the desired values for the attributes of type Array. Some examples include "{{functionalLocations.[0].displayId}}" , "{{registeredProducts.[0].displayId}}" etc.

3347427 - Unable to See Text Content Added to Email Body when Using Templates in Cases

Placeholder, Templates, Array, E-mail , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem