SAP Knowledge Base Article - Public

3435073 - You are Not Able to Maintain Cancellation Details When Cancelling a Released Customer Invoice


When cancelling a customer invoice, you are not able to set data in the Cancellation Details screen.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Edit a released invoice, click View All.
  4. Click cancel button, the pop up screen for 'Enter Cancellation Invoice Details' opens but blank. You are not able maintain any information here.


This is known behavior. 


  1. To cancel a released customer invoice, you  can cancel the invoice in the work center view.
  2. Go to the Customer Invoicing work center.
  3. Go to the Invoice Documents view.
  4. Select the invoice and click Cancel, the new cancellation screen opens and you are able to maintain dates and then cancel the invoice.


cancellation invoice; cancel customer invoice; Enter Cancellation Invoice Details; blank. , KBA , AP-CI , Customer Invoice Processing , Problem


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