Symptom
When cancelling a customer invoice, you are not able to set data in the Cancellation Details screen.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Documents view.
- Edit a released invoice, click View All.
- Click cancel button, the pop up screen for 'Enter Cancellation Invoice Details' opens but blank. You are not able maintain any information here.
Cause
This is known behavior.
Resolution
- To cancel a released customer invoice, you can cancel the invoice in the work center view.
- Go to the Customer Invoicing work center.
- Go to the Invoice Documents view.
- Select the invoice and click Cancel, the new cancellation screen opens and you are able to maintain dates and then cancel the invoice.
Keywords
cancellation invoice; cancel customer invoice; Enter Cancellation Invoice Details; blank. , KBA , AP-CI , Customer Invoice Processing , Problem
Product
SAP Business ByDesign 2402