SAP Knowledge Base Article - Public

3435086 - Error "502 Bad Gateway: Registered endpoint failed to handle the request." when exporting a specific package to file in SAP Analytics Cloud (SAC)

Symptom

The below error occurs when exporting a specific package to fil in SAP Analytics Cloud: 

"502 Bad Gateway: Registered endpoint failed to handle the request.
Correlation ID: 39349515-5181-4986-8669-365931310137"

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Login to SAC.
  2. Go to Transport -> Export
  3. Select File System.
  4. Choose the specific object.
  5. Click Export button.
  6. Notice below error happened after some time.
    "502 Bad Gateway: Registered endpoint failed to handle the request.
    Correlation ID: 42795645-1024-4779-9249-835493411603"

Cause

The package size is too big, so the export fails as the UI times out.

Resolution

  1. Go to System -> Administration -> System Configuration(tab)
  2. Turn on the "Enable Job for Export and Import" toggle and save the change.
  3. Run the export again and it will be using background job.

Keywords

KBA , LOD-ANA-ACN , SAC Content Network , Problem

Product

SAP Analytics Cloud 1.0