SAP Knowledge Base Article - Public

3435086 - Got error "502 Bad Gateway: Registered endpoint failed to handle the request." when export a specific package to file in SAP Analytics Cloud (SAC)

Symptom

  • Error message is: 
    502 Bad Gateway: Registered endpoint failed to handle the request.
    Correlation ID: 39349515-5181-4986-8669-365931310137

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Login to SAC.
  2. Go to Transport -> Export
  3. Select File System.
  4. Choose the specific object.
  5. Click Export button.
  6. Notice below error happened after some time.
    "502 Bad Gateway: Registered endpoint failed to handle the request.
    Correlation ID: 42795645-1024-4779-9249-835493411603"

Cause

The package size is too big, so the export fails as the UI times out.

Resolution

  1. Go to System -> Administration -> System Configuration(tab)
  2. Turn on the "Enable Job for Export and Import" toggle and save the change.
  3. Run the export again and it will be using background job.

Keywords

KBA , LOD-ANA-ACN , SAC Content Network , Problem

Product

SAP Analytics Cloud 1.0